REFUND AND CANCELLATION POLICY

 Last Updated on 25th May, 2021

Once a value is debited from your payment instrument/bank account and you have received the same value in your account, there is no cancellation or refund permitted for such transaction. However, if in a transaction performed by You on the OxiPay Platform, an amount has been charged to Your card or bank account and a value is not delivered within 24 hours of the completion of the transaction, then You shall inform us by sending an e-mail to support@oxipay.in or contact us by raising support ticket from your account or direct write us through "Contact Us - Form" on the website. Please include in the e-mail the following details – value, transaction date and transaction number. OxiPay ("We") will investigate the incident and, if it is found that money was indeed charged to Your card/bank wallet/account without delivery of the value, then You will be refunded the amount within 21 working days from the date of receipt of Your e mail. All refunds will be credited to the instrument that was charged..

In case any amount is transferred, or payment is made by You to any third party through the Platform or Services, OxiPay shall not be liable to refund such amount to You under any circumstances. If You erroneously send a payment to the wrong party or send a payment for the wrong amount (for instance a typographical error at Your end), Your only recourse will be to contact the party to whom You have sent the payment and ask them to refund the amount. OxiPay will not reimburse You or reverse a payment that You have erroneously made.